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Byte Scheduling Coordinator

2 months ago

Lehi, Utah, United States Dentsply Sirona Full time
About the Role

We are seeking a highly skilled and organized Byte Scheduling Specialist to join our team at Dentsply Sirona. As a key member of our team, you will play a vital role in scheduling appointments for patients who express interest in our clear aligner solution.

Key Responsibilities
  • Coordinate and schedule appointments for patients seeking in-person consultations and scans through our website.
  • Respond promptly to appointment requests and inquiries via phone, email, or chat.
  • Provide detailed information to patients regarding appointment availability, location, and preparation.
  • Liaise with local clinics or facilities to secure appointment slots for patients.
  • Maintain accurate records of scheduled appointments and patient communications.
  • Collaborate with other team members to ensure a seamless appointment scheduling process.
  • Continuously improve appointment scheduling procedures and workflows.
Requirements
  • High school Diploma/GED required.
  • At least 2 years' experience in appointment scheduling or customer service roles preferred.
  • Certificates or training in customer service, healthcare administration, or related fields is a plus.
  • Previous sales experience preferred.
  • Must be proficient in Salesforce, Excel, and Word, and able to navigate each platform effectively.
  • Strong communication skills, both verbal and written.
  • Excellent interpersonal skills with the ability to interact effectively with patients and healthcare professionals.
  • Proficient computer skills, including experience with appointment scheduling software and Microsoft Office Suite.
  • Attention to detail and accuracy in maintaining records and scheduling appointments.
  • Ability to work independently and prioritize tasks effectively.
  • Flexibility to adapt to changing priorities and handle a high volume of appointment requests.
  • Knowledge of healthcare terminology and procedures is advantageous.
About Dentsply Sirona

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. We are committed to fairness, diversity, and respect, and we are an Equal Opportunity employer.