Store Operations Manager

1 day ago


Cincinnati, Ohio, United States Kroger Full time

As a Store Operations Manager at Kroger, you will be responsible for leading teams in planning, implementing, and executing merchandising and operating initiatives. You will work closely with department heads and associates to identify store opportunities, develop timely solutions, and create action plans to ensure plan implementation.

Key Responsibilities:
  • Assist store manager in leading teams in planning, implementing, and executing merchandising and operating initiatives
  • Work with department heads and associates to identify store opportunities, develop timely solutions, and create action plans to ensure plan implementation
  • Role model and demand a high level of customer service and solve associate and customer issues and concerns
  • Manage total store operations in store manager's absence
  • Drive sales by working with department managers to produce and maximize sales and profits, reduce shrink, and improve each store department's contribution
  • Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets and other targeted goals
  • Analyze and respond to competitive landscape within district and division
  • Demonstrate inclusionary leadership and expect inclusive behavior from associates
  • Utilize coordinators and other field staff to ensure store departments achieve sales and profit goals and ensure implementation and execution of division merchandising plans
  • Promote and support strong relationships with local community organizations in store's surrounding area
  • Assist in building proactive and productive relationships with union representatives and business agents if store is covered by collective bargaining agreement
  • Communicate necessary information to associates to help them effectively carry out duties
  • Serve as liaison to store and district managers and coordinators on effectiveness of division merchandising and operational plans and programs
  • Assist store manager in staffing, reducing turnover, and increasing retention
  • Provide timely individual and department performance feedback to department heads and associates
  • Assist with labor management and supply costs on a daily basis to meet customer service and financial targets
  • Ensure store compliance and associate knowledge of federal, state, and local laws and enterprise policies
  • Supervise and coach direct reports on the performance of their duties and complete performance reviews and provide feedback to direct reports


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