Application Support Manager
4 weeks ago
About the Role:
The University of North Texas System is seeking a highly skilled Application Support Manager to join our Enrollment Systems team. As a key member of our team, you will be responsible for designing and implementing required functionalities and customizations based on project requirements and strategic initiatives.
Key Responsibilities:
- Lead projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements.
- Maintain data quality through ongoing data analysis, deduplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
- Assist with vendor engagement, contract negotiations, and renewals in a timely manner.
- Provide exemplary customer service by leading user support, account setup, security, access, and standards.
- Identify and proactively address process gaps by recommending and implementing effective process changes.
- Serve as the lead technical trainer for Enrollment Systems, consistently demonstrating excellence in training delivery, instructional design, and documentation.
- Supervise, mentor, and guide junior developers and analysts, fostering a collaborative and knowledge-sharing environment.
Requirements:
- Bachelor's degree in computer science or related field and ten years of work experience in systems analysis and/or programming functions, or related field; or any equivalent combination of education, training and experience.
- Strong understanding of all phases of the application development lifecycle and project management disciplines.
- Must be self-directed and detail oriented.
- Excellent organizational, teamwork, problem-solving, and communication skills.
About Us:
The University of North Texas System is a dynamic and growing institution that values excellence, curiosity, and innovation. We are committed to transforming lives and creating economic opportunity through education, and we are seeking a talented individual to join our team.
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