Customer Support Specialist

3 weeks ago


Princeton, New Jersey, United States Miele Full time
Job Summary
As a Customer Support Specialist at Miele, you will play a critical role in delivering exceptional customer service to our valued dealer network. This position is based in our Princeton, NJ office.

We are seeking an experienced professional with a strong background in customer support and a passion for delivering world-class service. As a key member of our dealer support team, you will be responsible for providing phone and email support to resolve customer issues and manage sales orders through the invoice process in our SAP environment. You will collaborate with various stakeholders, including dealers, national accounts, and internal teams, to meet customer needs while maintaining quality standards.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will have a proven track record of providing best-in-class customer service, with a focus on meeting departmental KPIs. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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