Front Office Supervisor

4 weeks ago


Lombard, Illinois, United States Crescent Hotels and Resorts Full time
Job Title: Front Office Supervisor

At Crescent Hotels and Resorts, we are seeking a skilled Front Office Supervisor to join our team. As a key member of our front desk operations, you will be responsible for supervising the daily activities of our front desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.

Key Responsibilities:

  • Interview, hire, train, and evaluate the performance of front desk staff.
  • Respond to guest requests, needs, and concerns, and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
  • Implement company programs and supervise the daily operations of the front desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to provide exceptional service.
  • Supervise the Guest Service Agents and ensure they are providing excellent service to our guests.
  • Remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
  • Resolve customer complications and complaints by conducting thorough research and determining the most effective solutions.
  • Comply with attendance rules and be available to work on a regular basis.

Requirements:

  • Must have the ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk, and continuously perform behind the front desk.
  • Ability to observe and detect signs of emergency situations.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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