Rental Team Member
3 weeks ago
C&J Rental (Thrifty) is seeking a Rental Team Member to join our team. This is a full-time position that includes working nights, weekends, and holidays. The successful candidate will be responsible for providing excellent customer service by managing the rentals and returns process, in compliance with Thrifty's policies and procedures.
Key Responsibilities:- Provide exceptional customer service by ensuring timely and accurate processing of rentals and returns.
- Welcome customers with a warm and friendly greeting, and assist in answering questions in a helpful manner.
- Resolve customer issues and concerns promptly and professionally using effective customer service techniques.
- Communicate effectively with customers and colleagues to provide an exceptional rental experience.
- Sell and revenue maximize core products such as options to waive customer responsibility of damage, fuel options, and vehicle upsells.
- Answer telephone calls in a timely manner in accordance with best practices and policy standards.
- High School diploma or equivalent.
- A minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
- Passion for customer service and attention to detail.
- Proven strong sales and closing skills and the ability to communicate in a friendly and engaging manner.
- Motivated to achieve and exceed targeted goals.
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
- Proficiency in English.
- Good communication skills both written and oral.
- Ability to work in a fast-paced environment with a variety of tasks.
- Demonstrate professionalism and interpersonal skills.
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer-facing environment.
- Work flexible shifts including nights, weekends, and holidays; and work overtime as required.
Estimated salary: $28,000 - $38,000 per year, depending on experience.
Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074
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