Customer Service Representative

6 days ago


Saint Ann, Missouri, United States C&J Rental (Thrifty) Full time
Customer Service Rep Job Description

We are seeking a Customer Service Representative to join our team at C&J Rental (Thrifty). This is a full-time position that includes working nights, weekends, and holidays. The successful candidate will be responsible for providing world-class customer service by managing the rentals and returns process, in compliance with Thrifty's policies and procedures.

Job Responsibilities:
  • Manage the rentals and returns process to ensure customer satisfaction.
  • Welcome customers with a pleasant greeting and assist in answering questions in a friendly manner.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Effectively communicate and offer ancillary products and services to enhance the customer's travel experience.
  • Sell and revenue maximize core products such as options to waive customer responsibility of damage, fuel options, and vehicle upsells.
  • Answer telephone calls in a timely manner in accordance with best practices and policy standards.
  • Liaise with various Thrifty departments to ensure seamless customer experience.
  • Achieve personal sales goals while supporting the goals of the team.
Mandatory Requirements:
  • High School diploma or equivalent.
  • A minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
  • Passion for customer service and attention to detail.
  • Proven strong sales and closing skills and the ability to communicate in a friendly and engaging manner.
  • Motivated to achieve and exceed targeted goals.
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
  • Proficiency in English.
  • Good communication skills both written and oral.
  • Ability to work in a fast-paced environment with a variety of tasks.
  • Demonstrate professionalism and interpersonal skills.
  • Proven experience of working well within a team.
  • 100% customer focus, with proven experience within a customer-facing environment.
  • Work flexible shifts including nights, weekends, and holidays; and work overtime as required.

Estimated salary: $25,000 - $35,000 per year, depending on experience.
Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074



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