Customer Service Representative
6 days ago
We are seeking a Customer Service Representative to join our team at C&J Rental (Thrifty). This is a full-time position that includes working nights, weekends, and holidays. The successful candidate will be responsible for providing world-class customer service by managing the rentals and returns process, in compliance with Thrifty's policies and procedures.
Job Responsibilities:- Manage the rentals and returns process to ensure customer satisfaction.
- Welcome customers with a pleasant greeting and assist in answering questions in a friendly manner.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Effectively communicate and offer ancillary products and services to enhance the customer's travel experience.
- Sell and revenue maximize core products such as options to waive customer responsibility of damage, fuel options, and vehicle upsells.
- Answer telephone calls in a timely manner in accordance with best practices and policy standards.
- Liaise with various Thrifty departments to ensure seamless customer experience.
- Achieve personal sales goals while supporting the goals of the team.
- High School diploma or equivalent.
- A minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
- Passion for customer service and attention to detail.
- Proven strong sales and closing skills and the ability to communicate in a friendly and engaging manner.
- Motivated to achieve and exceed targeted goals.
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
- Proficiency in English.
- Good communication skills both written and oral.
- Ability to work in a fast-paced environment with a variety of tasks.
- Demonstrate professionalism and interpersonal skills.
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer-facing environment.
- Work flexible shifts including nights, weekends, and holidays; and work overtime as required.
Estimated salary: $25,000 - $35,000 per year, depending on experience.
Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074
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