Customer Service Representative

3 weeks ago


Saint Ann, Missouri, United States C&J Rental (Thrifty) Full time
Job Summary

We are seeking a highly motivated Customer Service Representative to join our team at C&J Rental (Thrifty) in St. Ann, MO. The successful candidate will provide exceptional customer service by managing the rentals and returns process, ensuring compliance with our policies and procedures.

About the Role

This is a full-time position that includes working nights, weekends, and holidays. You will be responsible for personally welcoming customers, answering questions, resolving issues, and communicating effectively to enhance the customer's travel experience.

Key Responsibilities
  • Provide world-class customer service by managing the rentals and returns process
  • Persuasively communicate and offer ancillary products and services to enhance customer experience
  • Resolve customer issues and concerns professionally using effective techniques
  • Emphasize selling and revenue maximization on core products
  • Answer telephone calls in a timely manner and liaise with various departments
  • Achieve personal sales goals while supporting team objectives
Required Skills and Qualifications
  • High School diploma or equivalent
  • A minimum of one year of sales or customer experience in a high-volume environment
  • Proven strong sales and closing skills
  • Motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills
  • Proficiency in English
  • Good communication skills both written and oral
  • Ability to work in a fast-paced environment with excellent organizational and time management skills
Benefits

We offer a competitive salary of $40,000 - $55,000 per annum, depending on experience, plus benefits.



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