Patient Service Representative PRN
4 weeks ago
Job Title: Patient Service Representative PRN
Job Summary:
We are seeking a highly skilled Patient Service Representative PRN to join our team at Intermountain Health. As a Patient Service Representative PRN, you will be the first point of contact for patients entering our facilities, providing exceptional customer service and ensuring a seamless experience.
Key Responsibilities:
- Greet incoming customers in a professional manner and assess their needs.
- Update and verify patient demographics, insurance, and contact information.
- Efficiently process patient paperwork and educate patients on financial assistance.
- Direct patients on next steps and inform them about delays and wait times.
- Promptly schedule appointments and receive payments from patients.
- Support administrative functions and coordinate with other care teams.
Requirements:
- 6 months of customer service experience.
- Demonstrated basic computer skills.
- Professional manner and strong interpersonal and communication skills.
Preferred Qualifications:
- 1 year of customer service experience in a hospital or medical office.
- Problem-solving ability, analytical skills, and self-motivation.
- Excellent verbal and written communication skills.
Physical Requirements:
- Interact with others requiring the ability to communicate information.
- Operate computers and other office equipment.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time.
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