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Pet Care Specialist

2 months ago

Redwood City, California, United States Wag Hotels Full time

**About Wag Hotels**

We are a leading provider of pet boarding and daycare services, dedicated to delivering exceptional care and comfort to our furry guests. Our state-of-the-art facilities are designed to provide a safe and fun environment for dogs and cats, with a focus on eco-friendly cleaning and sanitizing protocols.

**Job Summary**

We are seeking a highly motivated and compassionate Pet Care Specialist to join our team. As a key member of our Client Services team, you will be responsible for providing exceptional customer service, managing guest check-ins and check-outs, and maintaining accurate medical and behavioral records.

**Key Responsibilities**

  • Provide exceptional customer service to our clients and their pets
  • Manage guest check-ins and check-outs, ensuring a smooth and efficient experience
  • Maintain accurate medical and behavioral records of all guests
  • Process online reservations and respond to client inquiries in a timely and professional manner
  • Work collaboratively with our team to ensure the highest level of care and comfort for our guests

**Requirements**

  • High School Diploma or equivalent required
  • Excellent written and verbal communication skills
  • Ability to work holidays and weekends
  • Computer literacy and ability to type 30 wpm
  • Ability to lift 50 lbs
  • Comfortable handling dogs and cats of all sizes, breeds, and personality types

**Benefits**

  • Free daycare for your dog after your first 30 days
  • Two weeks of free boarding for your dog or cat (during non-peak periods)
  • 30% discount on all retail
  • Health Benefits through 'Lemonaid'
  • Retirement Savings Program through CalSavers
  • Paid sick leave

**Equal Employment Opportunity**

Wag Hotels is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.