Ticket Operations Director
6 days ago
The Ticket Operations Director will partner with ticketing leadership to successfully plan and execute ticketing for Tampa Bay Rays home games and non-baseball events.
The ideal candidate will have significant experience building complex events in ticketing systems, managing ticket inventory, monitoring and maintaining accurate data, and driving a high-quality customer ticket purchase experience.
Key Responsibilities:- Accurately and timely build events in the ticketing system (ProVenue), including game events, price scaling, pricing, ticket inventory, holds/kills, presales, offers, seating manifests, and collection of ticket revenue.
- Manage and develop ticket operations personnel and day-to-day operations of the department.
- Analyze and extract data from reports related to ticket sales and financial forecasting, providing executive summaries with key takeaways and recommendations.
- Work with the Rays primary ticketing partner to continuously audit and improve the customer experience, acting as a direct liaison with Major League Baseball.
- Collaborate with Ticketing & Business Analytics leadership on pricing strategy, focusing on maximizing revenue for top events.
- Ensure ticketing information is up-to-date and relevant departments are informed of changes that could impact operations.
- Work with Rays finance on reconciliation of ticket and parking sales and maintenance of auditing procedures, overseeing all financial reconciliation with regard to daily reports, monthly reporting, and event settlements.
- Research and implement best practices in live events, ticket operations, ticket technology, and MLB authorized ticket marketplaces.
- Assist with product mix optimization, development, and execution of ticket promotions, ballpark scaling, and general planning for spring training, regular season, and postseason events.
- Develop working relationships with client representatives and various primary and secondary ticketing partners to assist with ticket setup & reporting.
- Responsible for ticket system administration and upgrades, scheduling these upgrades with and communicating system changes and new features to internal stakeholders.
- Bachelor's degree from a 4-year college or university preferred.
- A minimum of 5 years of experience with (preferred) or substantial experience with a comparable ticketing system.
- Successful track record in ticket operations, with a preference for candidates with experience working for or with a MLB club.
- Experience with ticket pricing strategy & managing inventory for high volume, high demand events.
- Proficient with Microsoft Excel (Pivot Tables, VLOOKUP, etc.).
- Experience leading, training, and developing a team.
- Ability to work successfully under pressure and/or stringent conditions while producing accurate and on-time results.
- Possess exceptional guest services skills with the ability to foster strong working relationships with executives, peers, and team members.
- Detail-oriented, organized, and excellent verbal and written communication skills.
Ideal candidate should be a fast learner, adapt well to change, and thrive in a dynamic and collaborative work environment.
Must be able to work home games and other events including weekends, nights, and holidays as needed.
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