Patient Access Representative Lead

3 weeks ago


Philadelphia, Pennsylvania, United States Resources For Human Development Full time
About Us:

Resources for Human Development is a network of community health centers providing comprehensive primary care, dental, and behavioral health services. Our mission is to provide person-centered, integrated, and comprehensive health services to individuals and families across their lifespan. We promote resiliency and well-being among patients, staff, and surrounding communities.

Job Summary:

We are seeking a skilled Call Center Team Leader to join our team. As a key member of our healthcare operations team, you will be responsible for leading a team of Call Center Representatives, ensuring seamless execution of call flow, and efficiently managing phone calls. You will also assist in coordinating utilization of the Practice's transportation services and provide communication and follow-up to ensure representatives are fully informed of new information.

Key Responsibilities:
  • Lead a team of Call Center Representatives.
  • Assist in coordinating utilization of the Practice's transportation services.
  • Provide communication and follow-up to ensure representatives are fully informed of new information.
  • Ensure seamless execution of call flow and efficient management of phone calls.
Requirements:
  • High School Diploma or GED required.
  • 5 years of customer service experience required.
  • Ability to remain calm and courteous under pressure and navigate tense situations.
  • Excellent communication and interpersonal skills are essential.

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.



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