Patient Access Specialist

2 days ago


Philadelphia, Pennsylvania, United States Temple University Full time

Job Summary:

We are seeking a detail-oriented Call Center Specialist to join our team at Temple University. As a key member of our patient access team, you will be responsible for providing exceptional customer service and support to our patients and families.

Key Responsibilities:

  • Handle high-volume calls, emails, and chats from patients and families.
  • Utilize electronic medical records to access patient information and update records.
  • Communicate effectively with physicians, staff, and patients via phone, email, and EPIC.

Requirements:

  • 2+ years of experience in customer service or a related field.
  • General knowledge of EMRs and scheduling software.
  • Bilingual skills in Spanish or other languages desired.

Compensation: $48,000 - $58,000 per year, based on experience.

About Our Benefits: Temple Health offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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