Client Service Ambassador
2 weeks ago
Zelis Payments is seeking a highly skilled Client Service Representative to join our team. This role involves addressing client inquiries, resolving issues, and providing exceptional customer service. As a Client Service Representative, you will be responsible for handling incoming calls from provider clients, answering questions regarding their payments and enrollment, and working to resolve any outstanding issues related to their payments. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for customer service.
About the Role:
This position requires a strong understanding of Zelis Payments products and solutions, as well as company policies and procedures. You will work closely with the leadership team to determine your work location and schedule. In-office work and activities vary based on the team's objectives. We foster a hybrid and remote-friendly culture, and all employees' work locations are determined by the needs of the position.
Duties and Responsibilities:
- Handle incoming calls from provider clients to address their inquiries and concerns
- Work to resolve any outstanding issues related to their payments, including explaining electronic payment options (credit cards, direct electronic funds transfer)
- Assist providers in signing up for direct electronic funds transfer products and assist with registration, online web portal set-up, and provider portal guidance
- Build and maintain a thorough knowledge of Zelis Payments products and solutions
- Maintain a positive attitude and consistently meet monthly stat expectations and attendance goals
Requirements:
- Passion for customer service and helping people
- Excellent telephone etiquette and verbal communication skills
- Proficiency in problem-solving and basic troubleshooting
- Computer proficiency and technical aptitude
- Attention to detail and reliability
- Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
- Demonstrated resilience and resourcefulness in customer service situations
- Bachelor's degree or equivalent work experience
Compensation and Benefits:
The estimated salary for this position is $52,500 per year.
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