Luxury Cruise Sales Manager

2 weeks ago

Orlando, Florida, United States Higher Full time
Unlock Your Potential as a Team Leader in Luxury Cruise Sales

Higher, a boutique staffing agency, is excited to introduce a new role for one of our esteemed clients in the luxury cruise industry. As a Team Leader, you will play a pivotal role in crafting unforgettable experiences for discerning customers seeking unique and luxurious cruise vacations.

This is not your average travel sales position. Our client prides itself on delivering exceptional service and creating bespoke experiences for clients. They are part of the elite Signature Travel Network, setting them apart as one of the best in the industry. With a strong focus on quality over quantity, they have garnered industry recognition and multiple awards for their outstanding performance and commitment to being an excellent employer.

As a Team Leader, you will be responsible for:

  • Providing tailored selling of luxury travel cruise vacation packages to deliver the highest level of customer service experience
  • Building, nurturing, and growing an engaged database of clients
  • Converting company-generated leads following a tried and tested sales process
  • Helping manage a team of cruise travel agents to ensure they have the support and guidance required to consistently achieve sales targets
  • Providing expert advice and guidance on luxury cruise options, destinations, and itineraries
  • Building strong relationships with clients, understanding their preferences and travel aspirations
  • Handling booking inquiries, reservations, and follow-up communication with professionalism and efficiency

To succeed in this role, you will need:

  • A minimum of two years of experience in cruise sales, ideally in luxury cruises specifically
  • A track record of outstanding sales results
  • A flexible individual who can work in a small team
  • A solid understanding of basic mathematics
  • Customer-focused with a relentless approach to providing our customers with a world-class pre and post-booking experience
  • Strong communication and interpersonal abilities, with a knack for building rapport and trust
  • Proactive and self-motivated, with a dedication to continuous learning and improvement, and wanting to progress your career
  • Motivated and driven with a hunger to maximize your commission opportunity

The salary range for this position is between $40,000 and $50,000, depending on your experience. However, the real game-changer is the commission scheme, which can exceed $100,000 per year for top performers. Our client truly values their employees, with a visible Senior Management team and a commitment to providing an industry-leading benefits package and a supportive, rewarding environment.

This is a career-defining opportunity for someone looking to take their sales career to the next level in the luxury cruise industry. If you are a motivated and driven individual with a passion for delivering exceptional customer service and a desire to progress your career, we encourage you to apply for this exciting role.

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