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Customer Service Representative

2 months ago


Boston, Massachusetts, United States Tufts Medicine Full time

Job Title: Customer Service Representative

Company: Tufts Medical Center

This role plays a crucial part in communicating with customers and ensuring exceptional customer service. Responsibilities include maintaining a smooth flow of information through in-person interactions and phone calls, as well as handling inquiries and collecting patient/client data accurately. The ideal candidate should possess strong computer skills, display proper etiquette, and provide top-notch customer service to enhance the overall patient experience.

Working Hours:

  • Full-time position with variable shifts: 7a-3:30p & 12-8:30p; weekend availability preferred

Minimum Requirements:

  • High school diploma or equivalent
  • At least one year of customer service or call center experience

Key Responsibilities:

  • Interact politely and professionally with patients and customers, resolving issues promptly
  • Analyze and handle requests, escalating complex issues appropriately
  • Answer calls, dispatch to relevant staff, and provide follow-up as necessary
  • Record messages accurately and relay them to the appropriate parties

Benefits:

  • Competitive salaries and benefits on day one
  • 403(b) retirement plan with company match
  • Tuition reimbursement
  • Guaranteed hours and fixed schedules