ECM Lead Care Manager
3 days ago
Join Affordable Living for the Aging as an ECM Lead Care Manager and play a critical role in providing care management services to high-acuity populations in Los Angeles.
About the RoleThe ECM Lead Care Manager will serve as the point of contact for enrolled members, including high-acuity members experiencing homelessness, mental illness, substance use disorders, or high utilization of the emergency system. The successful candidate will be responsible for assessments, development of care plans, and ongoing service delivery to ensure members are able to manage their chronic or complex health conditions.
Responsibilities- Provide care management services to enrolled members with a caseload up to 50 members to assist them in managing their complex or chronic health conditions.
- Conduct comprehensive risk assessments and care planning in collaboration with members to develop a Patient-Centered Care Plan.
- Monitor implementation of Care Plans and recommend revisions or updates as necessary to accomplish the members' goals.
- Liaise with members' primary care provider, specialists, behavioral health providers, and needed community resources for optimal execution of their Care Plan.
- Support health behavior change utilizing motivational interviewing and trauma-informed care practices.
- Monitor treatment adherence.
- Regularly initiate or participate in case conferences with members' primary care provider and/or Clinical Consultant.
- Coordinate with hospital staff on discharge plans and other transitional care as feasible.
- At least 3 years of care management or care coordination experience, such as LVN, Medical Assistant, or Social Services.
- A Bachelor's Degree in Social Work, Psychology, Public Health, or related work/lived experience.
- Experience and interest working with homeless youth and high-utilizer youth.
- Understanding of evidence-based practices, including motivational interviewing, trauma-informed care, and other behavior change techniques.
- Good written and oral communication.
- Proficient in MS Word, Excel, and online case management software.
- Have reliable transportation and a valid driver's license, proof of auto insurance in effect that meets State of CA minimum coverage limits for liability insurance.
- Must complete and pass a background check and work verification.
- Spanish-speaking a plus.
- Lived-experience a plus.
Affordable Living for the Aging is a nonprofit organization established in 1978, providing case management and affordable housing for high-acuity populations in Los Angeles. We are committed to a diverse and inclusive workplace and offer a competitive benefits package.
Flexible work-from-home options available.
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