Lead Intake/Scheduling Coordinator

3 weeks ago


Chattanooga, Tennessee, United States Siskin Children's Institute Full time

The Siskin Children's Institute is seeking a highly skilled and detail-oriented Lead Intake/Scheduling Coordinator to join our team.

Key Responsibilities:
  • Coordinate patient care by completing accurate intake questionnaires with families, monitoring ABA referrals and waitlists, and communicating with referring medical providers as needed.
  • Enter patient information into the Electronic Medical Record, answer telephones, take accurate messages, schedule and confirm appointments, track patient cancellations and staff absences.
  • Provide excellent customer service, ensuring patients and families are informed and well cared for during their treatment.
  • Manage referrals, checking folders, entering referrals, making follow-up calls, and determining documentation needs.
Requirements:
  • High school diploma or GED-equivalent required; two or more years' experience in an ABA practice or pediatric health care industry preferred.
  • Excellent computer and data entry skills, including typing speed and accuracy.
  • Ability to work well with others, provide excellent service in demanding situations, and be flexible and multi-task in a fast-paced environment.
  • Strong organizational skills and attention to detail.
Essential Functions:
  • Create and monitor employee profiles in EHR and messaging systems.
  • Assist with oversight of scheduling team, update and monitor document management system in EHR.
  • Coordinate with insurance and billing department to ensure benefits and eligibility requirements are met prior to service.
  • Schedule new client assessments and ensure all necessary documentation has been completed to obtain authorization for services.

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