Assistant Store Manager

1 week ago

Battle Ground, Washington, United States Smart Foodservice Stores LLC Full time
Assistant Store Manager Job Description

Join Our Team of Foodservice Professionals

At Smart Foodservice Stores LLC, we're committed to delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities:

  • Supervise and Coach Employees: Lead and develop a high-performing team of employees to provide efficient and friendly service at the registers and throughout the store.

  • Consult with Store Manager and HR: Collaborate with the Store Manager and HR on next steps leading to progressive discipline and termination, when needed.

  • Ensure Compliance: Ensure compliance of personnel policies and procedures, and maintain a safe and healthy work environment.

  • Understand the Annual Operating Plan: Understand the mechanics of the Annual Operating Plan (AOP) and how the operations translate into the monthly Profit and Loss (P&L).

  • Assist in Budgeting: Assist in the Annual Operating Plan (AOP) budgeting process, and manage shrinkage with a focus on front-end processes.

  • Participate in Inventory: Participate in the annual inventory process, including preparation and execution of inventory guidelines.

  • Train Employees: Train front-end employees and other employees on required programs, and ensure compliance with company policies and procedures.

  • Lead by Example: Demonstrate strong leadership skills, and provide day-to-day direction to floor employees, including schedules, store goals, sales, and shrinkage targets.

  • Plan In-Store Demonstrations: Plan and execute in-store demonstrations, including preparation and set-up of demo carts/displays, distribution of product samples, and suggestive selling techniques.

  • Oversee Receiving and Restocking: Oversee the receiving of product, return of damaged or expired product, and timely restocking of shelves.

  • Maintain Merchandising Programs: Maintain merchandising programs within the store, including promotional ends, signage, and other company-specific programs.

  • Communicate with Employees: Communicate with store employees about merchandising and marketing programs, and oversee the execution and follow-up reporting.

General Operating Procedures:

  • Analyze Store Reports: Analyze monthly store reports to evaluate controllable expenses and overall store performance.

  • Address Variances: Address any variance to company standards with an action plan, partnering with the Store Manager as needed.

  • Ensure Proper Scheduling: Ensure proper scheduling of employees to meet business objectives.

  • Emergency Procedures: Ensure all employees understand and can execute emergency operating procedures.

  • Special Assignments: Accept special assignments as directed by the Store Manager.

  • Adhere to Company Policies: Adhere to, communicate, and fully support and enforce all policies, processes, and procedures of the Company.

  • Other Duties: Perform other duties and responsibilities as assigned or required.

Requirements:

  • Education: A two-year college degree or equivalent work experience required. A degree in Business Management, Supply Chain/Wholesale Management, or Accounting/Finance strongly preferred.

  • Related Experience: Minimum of four (4) years experience in a retail work environment required. Must have at least two (2) years of management/supervisory experience.

  • Knowledge/Skills/Abilities: Must possess strong planning and solid organizational skills. Must exhibit the strong desire and ability to deliver superior customer service, and build professional relationships with the client base, maintaining a strong, consistent customer focus. Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically. Must maintain excellent leadership skills, be highly motivated and self-driven, and possess solid communication and conversational skills and negotiation skills. Must maintain the adaptability and the willingness to assist in accomplishing the job every day, ensuring that everything necessary is completed to offer the customer fast, easy and efficient, and professional service. Must maintain strong business awareness and an ability to review and interpret financial data. Must have the ability to work a flexible schedule that may include early mornings, late evening, holidays, and/or weekends. Must possess and exhibit competency and proficiency with computer applications and Microsoft programs.

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