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Assistant Manager for Plasma Center
2 months ago
Grifols is seeking an experienced Assistant Manager to join our team at our Plasma Center in Portland, OR. As an Assistant Manager, you will play a critical role in ensuring the smooth operation of our plasma donation center, providing exceptional customer service to our donors, and contributing to the overall success of our organization.
Key Responsibilities:- Assist the Center Manager in supervising and coordinating the daily activities of the plasma donation center.
- Provide guidance and support to employees to ensure they are meeting their job responsibilities and adhering to company policies and procedures.
- Collaborate with the Training and Quality teams to ensure that training and quality goals are met.
- Coach and lead employees through effective feedback and performance management.
- Monitor and evaluate operations to identify areas for improvement and implement changes to maximize center efficiency.
- Make critical decisions regarding the modification of action plans to achieve business objectives.
- Responsible for all personnel functions, including hiring, assignment, and direction of work, development and training, disciplinary actions, and termination.
- Direct the training activities of production employees through the Training Coordinator.
- Partner with the Center Manager in budget preparation and oversee facility operations to achieve production targets and quality goals at the agreed-upon cost structure.
- Review and approve employee schedules to accommodate donor cycles.
- Actively delegate, monitor, and hold responsible the operations supervisors for their performance.
- Direct and supervise employees.
- Determine the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center.
- Compile and submit orders to vendors to meet determined inventory levels.
- Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
- Responsible for freezer management, including overseeing plasma shipments and equipment failures.
- Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis.
- Develop and implement active donor recruitment advertising campaigns to improve production levels.
- Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
- Direct key personnel in donor selection, plasma collection, and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Control center donor funds and ensure that all financial records are accurate and in order.
- Keep Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
- Minimize center liability through constant risk management review. Investigates all unsafe situations and situations/complaints. Develops and implements required corrective actions.
- Directs and monitors the performance of outside vendors.
- Review and monitor special projects for accuracy and timely completion.
- Works with the Center Manager in implementing the donor center's mission into the community.
- Performs other duties as required.
- Bachelor's degree or equivalent in Science, Business, Nursing, Finance, or related field.
- Typically requires 2 years of related experience in clinical or general business experience. Supervisory experience preferred.
- Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood is a plus.
- Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities.
- Ability to understand and assess FDA regulations.
- Ability to maintain adequate levels of plasma collection and adhere to quality standards.
- Ability to motivate staff to achieve established goals and standards.
- Work is performed in an office and/or a laboratory/manufacturing environment.
- Exposure to biological fluids with potential exposure to infectious organisms.
- Exposure to electrical office equipment.
- Exposure to extreme cold below 32*, miscellaneous production chemicals, moving machinery, and production equipment.
- Exposure to high levels of noise on production floor.
- Personal protective equipment required such as protective eyewear, garments, and gloves.
- Frequently sits for 6-8 hours per day.
- Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Occasionally walks.
- Occasionally bends and twists neck.
- Light to moderate lifting and carrying objects with a maximum lift of 35lbs.
- Frequently drives to site locations with occasional travel within the United States.
- Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
- Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
- Frequently interacts with others, relates sensitive information to diverse groups.
- Must work with diverse groups to obtain consensus on issues.
- Ability to apply abstract principles to solve complex conceptual issues.
We offer a comprehensive package of benefits including medical, pharmacy, dental, vision, disability insurance, life & AD+D insurance, Paid Time Off (PTO), 401K match of up to 5%, and tuition reimbursement. We are committed to offering our employees opportunities for professional growth and career progression. In this role, you will also be eligible to participate in the company's bonus program.