Chemical Dependency Program Manager

1 month ago

Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full time
Job Summary

Montefiore Medical Center is seeking a highly skilled and experienced Chemical Dependency Program Manager to oversee the clinical and administrative operations of our outpatient substance use treatment program. The successful candidate will be responsible for supervising a team of Substance Abuse Counselors, Social Workers, and peer advocates, ensuring that clinical and regulatory standards are met, and that the program's services and documentation comply with OASAS, Joint Commission, Department of Health, and hospital standards.

Key Responsibilities
  • Coordinate day-to-day activities of the program, including ensuring all patients are scheduled for clinical services as needed, all clinical and administrative standards are met, and patient concerns are addressed.
  • Ensure the program is compliant with city, state, and federal regulations, as well as hospital and program policies and procedures. Liaise with OASAS, NYC DOHMH, HRA, and other agencies.
  • Supervise staff to ensure high-quality clinical services are provided. Provide clinical in-service trainings and individual/group supervision.
  • Coordinate referral and intake process to ensure prompt scheduling, accurate clinical evaluations, completion of all required documentation, and effective engagement of patients.
  • Develop and oversee program clinical offerings.
  • Complete evaluations of supervised staff. Train staff in policies and initiate disciplinary processes.
  • Maintain staff coverage and monitor staffing issues, including staff attendance.
  • Manage incidents among patients and staff, ensuring incidents are managed using de-escalation and conflict resolution strategies.
  • Ensure patient rights are maintained. Participate in fair hearings when required.
  • Facilitate regularly scheduled interdisciplinary team meetings in compliance with program regulations. Oversee Counselor follow-up on team recommendations.
  • Participate in interviewing, hiring, and orienting of new staff.
  • Maintain and supervise required reporting to program leadership and regulatory agencies.
  • Provide coverage for Outpatient Managers, including risk assessments, intakes, supervisions, and other areas as required.
  • Facilitate implementation of CQI program with program staff, including timely reporting of CQI indicators to CQI Committee. Coordinate collection of annual patient satisfaction data.
  • Conduct monthly chart reviews, including utilization reviews and reviews of intakes, psychosocial assessments, treatment plans, and discharge plans.
Qualifications
  • Master's Degree in Social Work, Psychology, Mental Health Counseling, or related field required.
  • Training in assessment and treatment of substance use disorders required.
  • License in Social Work (LMSW or LCSW), Mental Health Counseling (LMHC), Clinical Psychology, or other clinical field required.
  • Knowledge of substance use and psychiatric risk assessment required.
  • Clinical assessment, diagnosis, and treatment of substance use and psychiatric disorders required.
  • Knowledge of OASAS and Joint Commission standards relating to the treatment of substance use required.
  • Must have knowledge of adults across the lifespan for patient-centered assessments and interventions.
  • Working knowledge of Excel and electronic medical record systems required.
  • Effective interpersonal skills, ability to work well independently, ability to communicate effectively orally and in writing required.

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