Senior Hotel Manager

7 days ago


Atlanta, Georgia, United States Big Dave's Cheesesteaks Full time
About the Role

We are seeking a highly skilled and experienced Executive Operations Manager to join our team at Big Dave's Cheesesteaks. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Operations Management: Assist the General Manager in maintaining all standards of guest service, ensuring that our hotel meets the highest standards of quality and cleanliness.
  • Budgeting and Financial Management: Compose an annual budget in coordination with department heads and the General Manager, and perform regular audits to ensure profitability.
  • Performance Analysis: Analyze the performance of each department, identify areas for improvement, and make recommendations to increase profitability.
  • Human Resources: Empower the Human Resources department to increase efforts for turnover management, employee motivation, and employee growth and retention.
  • Compliance: Manage compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
Requirements
  • Leadership Experience: Previous experience managing a team is required, preferably in a hospitality role such as department manager.
  • Customer Service: Proven customer service experience as a manager, with a strong guest-focused mentality.
  • Education: A high school diploma or GED is required, and a bachelor's degree in hospitality management is preferred.
  • Industry Experience: 3+ years of experience working in a hotel or the hospitality industry is required.


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