**Hotel Operations Manager**

3 days ago

Atlanta, Georgia, United States Logik Management Full time

Job Summary:

The Hotel General Manager is responsible for the overall success of the hotel, driving revenue, maximizing profits, and ensuring quality. This leader will perfect and maximize the guest and associate experience, using strong leadership skills to achieve financial results, guest satisfaction, and associate engagement.

Key Responsibilities:

  • Revenue Generation: Assertively pursue revenue goals, effectively use yield management and revenue maximization tools, and prepare and manage the annual budget.
  • Expense Management: Effectively manage and control all operational expenses, including labor, overtime, supplies, and enforce LOGIK's procurement guidelines.
  • Quality and Guest Experience: Ensure that the hotel meets or exceeds LOGIK and brand standards for guest satisfaction.
  • Training and Development: Analyze service and quality issues, identify training needs, ensure implementation of training programs, and adhere to LOGIK's training guidelines and policies.
  • Sales and Marketing: Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotel's annual Marketing plan, and capitalize revenue opportunities.
  • Leadership and Team Management: Motivate, coach, and train team members, set goals, hold team members accountable, and provide appropriate feedback, rewards, and recognition.
  • Community Involvement: Develop relationships with the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government, and other community and civic organizations.

Requirements:

  • Able to take responsibility and accountability for the team.
  • Professional appearance and a strong commitment to personal and professional brand.
  • Commitment to work on weekends and holidays if needed.
  • Excellent communication skills.
  • Open with praise, discreet with criticism.
  • Diligence, Rationality, prudence, and practicality.
  • Pleasant on the phone and in possession of superior interpersonal skills.
  • Excited about and willing to take 2-4 training courses per year.
  • Willing to assist in other areas of the business.
  • Supportive and aware of following all Logik policies, including the employee handbook.

Supervisor: This role will report to the Director of Operational Excellence.

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