Pharmacy Operations Coordinator

3 days ago


Providence, Rhode Island, United States CVS Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Pharmacy Operations Coordinator to join our team at CVS Health. As a key member of our call center clinical team, you will provide operational and administrative support to ensure seamless delivery of our services.

Key Responsibilities
  • Facilitate order reviews for Outside Vendor program
  • Troubleshoot complex order issues
  • Facilitate and support management with interdepartmental communications
  • Support management with IT requests for call center colleagues
  • Provide ad hoc reporting from call center applications for management review
  • Provide daily administrative support as needed for call center leadership
  • Perform license and compliance monitoring and filing
Requirements
  • Resident of RI or MA
  • Able to commute to Cumberland, RI facility for on-site support as needed
  • Licensed Pharmacy Technician in state of residence
  • 1+ years experience in high volume call center
  • 1+ years of customer service experience (call center, retail, hospitality)
  • 1+ years of experience with Microsoft Office
  • Ability to obtain required Pharmacy Technician license
Preferred Qualifications
  • Strong interpersonal and relationship building skills
  • Excellent oral and written communication skills
  • Ability to work in a structured, fast-paced call center environment
  • Possess excellent organizational and analytical skills
  • Working knowledge of outside vendor ordering processes and procedures
  • Able to communicate effectively with all levels and prepare effective written documents
Benefits

As a CVS Health employee, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement savings plan, and employee stock purchase plan. You will also have access to paid time off, paid holidays, and a fully-paid term life insurance plan.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.



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