Delivery Solutions Expert
2 days ago
We are seeking a highly skilled Delivery Solutions Expert to join our team at Broadridge Financial Solutions, Inc. As a key member of our organization, you will play a critical role in supporting our business teams by handling the configuration and onboarding actions for our digital products.
Key Responsibilities- Balance technology and business issues, communicating effectively with both technology and business experts.
- Ensure digital solutions meet client needs with solid use cases and business requirements.
- Facilitate configuration meetings with clients and implement product configurations.
- Capture, document, and memorialize configurations for use in supporting the client and internal teams.
- Work with Solutions Architects, Solutions Analysts, and Project Managers on technical solution planning and delivery.
- Participate in IT meetings as needed to transfer knowledge of client business objectives, evaluate conceptual designs, or confirm deliverables.
- Act as liaison between project stakeholders, including Business, Product Owners, Development, Quality Assurance, Project Management, and Client Support.
- Provide demonstrations and training to internal and external stakeholders.
- Proactively improve processes to promote better quality and more scalable deployments.
- Perform duties and make sophisticated decisions and recommendations under limited supervision.
- Complete post-deployment lesson learned sessions to facilitate process improvement.
- 3-5 years of working experience as a Senior Business Analyst.
- Excellent interpersonal skills and experience dealing with clients/users at all levels.
- Presentation skills of technical solutions to business audiences.
- At least 3 years of experience working in an agile system development life cycle environment.
- 2-3 years of complex web/digital solution development and delivery experience.
- Ability to work on multiple tasks at any one time while maintaining high quality standards.
- Excellent troubleshooting and problem-solving skills, specific to highly technical and customer-focused service environments.
- Prior experience in a delivery role for SaaS-based solutions.
Broadridge Financial Solutions, Inc. is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. We are committed to making a difference and have a unique culture guided by the Service-Profit Chain, which connects employee engagement, client satisfaction, and stockholder value.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and community that recognizes and celebrates diversity in all its dimensions.
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