Retail Assistant Manager

6 days ago


Boston, Massachusetts, United States Läderach Full time
Job Overview

We are seeking a highly skilled and motivated Retail Assistant Manager to join our team at Läderach Chocolatier Suisse. As a key member of our store management team, you will be responsible for providing exceptional customer service, leading sales teams, and driving business growth.

Key Responsibilities
  • Lead outstanding in-store customer experience, motivating staff to provide top-notch customer care
  • Help oversee product sales and register duties, including shop and shelf care, gift packaging, and order fulfillment
  • Ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol
  • Help schedule effective staff shifts and coordinate store meetings/events
  • Assist the Store Manager in managing product merchandising and store inventory orders
  • Help achieve in-store compliance and loss prevention standards
  • Act as a key communicator of corporate values to customers and employees
  • Manage the store in the absence of the Store Manager
Requirements
  • At least one year of experience in a customer-minded luxury retail environment
  • At least one year of experience in a retail space with increasing levels of responsibility
  • Strong leadership, staff management, and customer service skills
  • Reliable with a flexible schedule, including extended hours, weekends, and holiday hours based on store needs
  • Quality-minded with keen attention to detail
  • Ability to speak multiple languages (English, German, French, and Spanish preferred)
  • Cultivate an environment of courtesy and good manners
  • Passionate about chocolate
What We Offer
  • Competitive pay
  • Medical - 80% contribution by Läderach of Employee Only plan and 50% contribution by Läderach of Family Coverage plan(s)
  • Dental
  • Vision - 100% covered by Läderach
  • Life - Läderach covers up to $25K of Life Insurance (option to go up to $150K)
  • Optional 401(k) enrollment
  • Additional discounts and perks


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