Service Desk Technician I

16 hours ago


Lake Oswego, Oregon, United States Pacific Seafood Full time

**Job Summary**

The Service Desk Technician I at Pacific Seafood plays a vital role in our IT team, providing technical support and assistance to team members. This position involves troubleshooting and resolving issues with computer-related technologies, including PCs, network printers, and phone systems.

**Key Responsibilities:**

  • Provide first-level technical support and troubleshooting assistance to end-users via phone, email, or chat.
  • Support and maintain Active Directory.
  • Continuously monitor ticket queues and quickly assign tickets to appropriate parties and follow up with users to ensure timely resolution and customer satisfaction.
  • Document all support interactions, including details of the issue and resolution, in the ticketing system.
  • Configure PCs – desktops and laptops.
  • Configure, deploy, and support network printers.
  • Identify and escalate complex or unresolved issues to Tier 2 or Tier 3 support teams as needed.
  • Maintain user passwords on AS/400 and Windows network.
  • Assist in supporting and managing the phone system.

**Requirements:**

  • High School Diploma
  • Minimum of two years of experience supporting networked computers running Windows 10/11 and Microsoft 365 applications, including MS Outlook.
  • Minimum of two years of experience in the setup and support of laptop and desktop hardware.
  • Basic understanding of LAN/WAN.
  • Valid driver's license.

**Total Compensation:**

Pacific Seafood offers a comprehensive and attractive total rewards package, including health insurance benefits options, flexible spending accounts, 401(k) Retirement Plan options, paid time off, and an Employee Assistance Program.

**What You Bring to Pacific Seafood:**

A self-starter with a passion for technical support and a desire to work independently. Prior experience with AS/400 and/or phone support systems is a plus.



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