Warranty Operations Associate

1 week ago

Columbia, Missouri, United States EquipmentShare Full time
Join EquipmentShare as a Warranty Administrator

EquipmentShare is seeking a Warranty Administrator to enhance our corporate team. This role is vital as our department expands.

Key Responsibilities
  • Oversee all documentation necessary for the precise and prompt processing of warranties, which includes: timely submissions, maintaining an organized filing system, evaluating credits, ensuring the timely return of parts, submitting goodwill claims, and advising service managers on parts disposal.
  • Verify the accuracy of all new equipment start dates in the system and manage data as required.
  • Maintain records and generate monthly recovery (paid) rate reports.
  • Report paid claims to the Warranty Supervisor.
  • Keep an organized filing system for all service department correspondence.
  • Monitor and track recurring equipment failures. Compile data and prepare reports on equipment failures and repairs.
  • Review and disseminate vendor warranty information, including service bulletins, manuals, and letters.
  • Track and report on manufacturers' campaigns and recalls.
  • Conduct all warranty audits with manufacturers.
  • Maintain an accurate library of vendor information related to warranty.
Why Choose Us
  • Competitive salary structure.
  • Comprehensive medical, dental, and vision coverage for full-time employees.
  • 401(k) plan with company matching.
  • Generous paid time off (PTO) along with company-paid holidays.
  • Fully stocked breakroom and kitchen with chef-prepared meals daily.
  • State-of-the-art onsite gym (Corporate HQ) offering instructor-led courses and gym stipends for remote employees.
  • Seasonal and year-round wellness challenges.
  • Company-sponsored events, including annual family gatherings and social hours.
  • Community engagement initiatives, providing employees with 16 hours of paid volunteer time annually.
  • Opportunities for career advancement and professional development through conferences, events, and continued education.
About You

We are committed to transforming our industry, and we seek individuals who share this vision and are ready to embrace the challenge. Our employees are provided with opportunities to grow, achieve personal and professional success, and make a meaningful impact in an industry that has traditionally resisted change.
Qualifications
  • Strong attention to detail with excellent proofreading and organizational capabilities.
  • Exceptional verbal and written communication skills, fluent in English.
  • Ability to perform mathematical calculations such as percentages, fractions, and basic arithmetic accurately and efficiently.
  • Strong multitasking, time management, problem-solving, and decision-making abilities.
  • Solid problem-solving skills, basic accounting knowledge, and investigative skills.
  • Excellent teamwork and interpersonal skills.
  • Requires a high degree of collaboration with Regional Fleet and Regional Service Managers.
  • Familiarity with small and construction equipment is preferred.
  • Proficient in Excel, Word, 10-Key by touch, Outlook, Smart Sheet, PowerPoint, and typing.
  • Experience in the construction equipment rental industry or dealership is a plus.
Education and Experience
  • High School Diploma or equivalent education/experience is required.
  • Associate's degree in automotive technology, business administration, or supply chain logistics is preferred.
  • A minimum of 2 to 3 years of relevant experience.
Physical Requirements

Must be able to sit for extended periods at a desk and work on a computer.
  • Must be able to lift at least 15 pounds.
EquipmentShare is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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