Optician - Eyewear Specialist

4 weeks ago


Sioux City, Iowa, United States Warby Parker Full time
About the Role

We are seeking a skilled and enthusiastic Optician to join our team of in-house optical experts. As an Optician, you will play a vital role in helping customers see by providing exceptional customer service and ensuring that our finished eyewear meets our optical standards.

Key Responsibilities
  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
  • Use your expertise to explain prescription terminology and product offerings to customers
  • Work with your team to ensure all customers receive exceptional service
  • Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
  • Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
  • Represent our brand to help educate others and get them excited about our values and mission
Requirements
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
  • Passionate about the eyewear and retail industries
  • A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates) happy
  • An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
  • Extremely detail-oriented and capable of juggling a wide range of responsibilities
  • Open-minded-you're constantly learning and challenging what you know
  • Someone who takes your work very seriously, but not yourself
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)


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