Optician - National City, CA

2 days ago

National City, California, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled and experienced Licensed Optician to join our team at LensCrafters in National City, CA. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and eye care.

Key Responsibilities
  • Welcome and engage with customers, setting expectations and providing personalized service
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail
  • Act as a leader in optical acumen, providing guidance and support to colleagues
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs
  • Assist team members with complex product needs and prescriptions, providing expert advice and support
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations
  • Ability to multitask, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on brand KPIs and competencies
  • Maintain a clean, attractive, and organized store appearance, adhering to company standards
  • Inform management of safety opportunities and demonstrate safe work practices
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management
Requirements
  • High School graduate or equivalent
  • State licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and team building
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change
Preferred Qualifications
  • Previous customer service and retail experience

EssilorLuxottica is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees. If you require a reasonable accommodation to apply for or perform the essential functions of this role, please contact our HR department at 844-303-0229 or HRCompliance@luxotticaretail.com.

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