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Healthcare Customer Support Specialist

2 months ago

Romeoville, Illinois, United States Cencora Full time

Join Our Team at Cencora

At Cencora, our team members are integral to our mission of fostering healthier futures. Every individual plays a crucial role in our ability to achieve this goal. If you are passionate about making a positive impact in the healthcare sector, we invite you to explore opportunities with us.

Your Responsibilities

Location: Remote, USA

Shift Hours: 8:00 am - 8:00 pm EST

  • Handle inbound inquiries and provide general program information.
  • Assess eligibility for support programs such as Copay and Patient Assistance.
  • Coordinate pharmacy-related tasks and manage order processing.
  • Follow up on missing information and prior authorizations.
  • Document and report adverse events as necessary.
  • Investigate and resolve claim denials or underpayments.
  • Utilize various communication methods to gather information.
  • Deliver exceptional service to both internal and external clients, addressing requests promptly and accurately.
  • Monitor and report trends or delays to management.
  • Ensure all communications meet established quality standards.
  • Collaborate with patients, providers, and internal teams to secure necessary documentation.
  • Address moderate scope problems through data analysis and sound judgment.
  • Maintain self-motivation while managing tasks from a queue.
  • Perform additional duties as assigned.
Qualifications

Experience and Education:

  • High school diploma or GED is required.
  • A minimum of three years of relevant experience in customer service, medical billing, coding, or healthcare administration is necessary.
  • An equivalent combination of education and experience may be considered; a bachelor’s degree is preferred.

Essential Skills:

  • Strong background in customer service.
  • Effective verbal and written communication skills.
  • Ability to foster productive relationships with colleagues and clients.
  • Excellent interpersonal abilities.
  • Basic analytical capabilities.
  • Strong organizational skills with attention to detail.
  • General knowledge of the healthcare industry is advantageous.
  • Proficiency in Microsoft Excel, Outlook, and Word.
  • Ability to apply company policies to resolve various issues.
What We Offer

At Cencora, we provide a comprehensive benefits package that promotes a culture of inclusivity and supports our team members in living purposefully. Our offerings include traditional medical, dental, and vision coverage, along with additional benefits focusing on physical, emotional, financial, and social wellness. This includes support for working families, such as backup dependent care and behavioral health solutions.

We also prioritize your personal growth through various training programs, professional development resources, and opportunities for mentorship and community involvement.

Work Schedule

Full-time position.

Salary Information

The salary range reflects a national average for this role and may vary based on location.

Equal Employment Opportunity

Cencora is dedicated to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other protected class. We are committed to fostering a diverse and inclusive workplace.