Senior Patient Satisfaction Manager

6 days ago


Hawthorne, California, United States Vaco Full time
About the Opportunity

This is an exciting opportunity to shape the overall client experience and contribute to our mission of excellence. As a Senior Client Experience Manager, you will work closely with internal stakeholders to ensure training aligns with client experience goals.

Responsibilities:
  • Client Experience Insights & Feedback: Collect and analyze client feedback to identify trends and areas for improvement.
  • Internal Staff Training: Develop and facilitate training programs aimed at improving onsite client and patient interactions.

Requirements: Familiarize yourself with our client experience management platform and tools, including SurveyMonkey. Understand current survey processes and feedback collection methods. Begin to develop strategies based on data analysis to enhance client experience.



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