Client Experience Manager
6 days ago
**Overview:**
We are seeking a Senior Client Experience Manager to join our team. This role is responsible for driving client experience initiatives, analyzing feedback, and developing training programs.
**Responsibilities:**
- Client Experience Insights & Feedback (60%):
- Collect and analyze client feedback to identify trends and areas for improvement.
- Provide actionable insights and recommendations to enhance client satisfaction.
- Internal Staff Training (20%):
- Develop and facilitate training programs aimed at improving onsite client and patient interactions.
- Delve into data analysis to refine the curriculum.
- Collaborate with internal stakeholders to ensure training aligns with client experience goals.
**Typical Day:**
- Create and manage surveys to ensure effective communication with providers and clients.
- Analyze survey data and compile insights to drive decision-making.
- Engage in remote and in-person meetings to facilitate training and gather feedback.
**Requirements:**
- Familiarize yourself with our client experience management platform and tools.
- Understand current survey processes and feedback collection methods.
- Develop strategies based on data analysis to enhance client experience.
**Compensation:**
The estimated salary range for this position is $70,000 - $90,000 per year, depending on skills and experience.
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