Senior Business Analyst

2 days ago

Charlotte, North Carolina, United States City of Charlotte Full time

About the Role

We are seeking a highly skilled Senior Business Analyst to join our team at the City of Charlotte. As a key member of our Innovation & Technology department, you will play a critical role in supporting the development and implementation of enterprise applications that drive business process improvements and enhance citizen service delivery.

Key Responsibilities

  • Interface with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests.
  • Conduct application testing in a highly collaborative environment, document test results, and communicate results to vendor and technical resources for corrections.
  • Conduct usage and system problem analysis and resolution at local and remote locations, document, and coordinate implementation of the problem resolution with internal and external technical resources.
  • Interface with end users on existing business processes and design for new business processes to be translated and written into detailed functional requirements and solution designs.
  • Build and maintain a detailed understanding of field service and back-office business processes, system functionality, and related requirements, document, and train staff on the use of the system to adhere to documented processes.
  • Write user guides and work aids.
  • Identify user information requirements and develop ad-hoc SQL queries for analysis and translate results into custom report specifications.
  • Provide user training, mentoring, and technical application support of enterprise applications at various locations.
  • Perform related work as required.

Requirements

  • High School Graduate or Equivalent.
  • Seven (7) years of experience in business analysis, requirements definition, and information technology support OR
  • 2 Year College Degree from an accredited college or university in Information Technology, Computer Science, or a related field.
  • Five (5) years of experience in business analysis, requirements definition, and information technology support OR
  • Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field.
  • Three (3) years of experience in business analysis, requirements definition, and information technology support.

What We Offer

The City of Charlotte offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

To apply for this exciting opportunity, please submit your application through our website. We look forward to reviewing your application and learning more about your qualifications.

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