Customer Experience Specialist

5 days ago


MoorestownLenola, New Jersey, United States Citizens Full time
About Citizens

We are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.

Job Description

Citizens is seeking a motivated and customer-centric Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences in our lobbies, providing personalized advice and solutions to meet customers' financial goals, and connecting them to our Bankers for further support.

Key Responsibilities
  • Greet customers in our lobbies and provide assistance with simple transactions using technology such as our mobile app and ATMs.
  • Create amazing experiences for customers by identifying opportunities to help them achieve their financial goals.
  • Meet quarterly referral goals and confidently cash checks, process withdrawals, and deposits while following all financial policies and procedures.
Requirements
  • A high school degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.
Benefits
  • Maintain a customer-centric approach to deliver exceptional service.
  • Be comfortable using digital technology to support business goals.
  • Work branch hours, which may include weekends and evenings.
Salary Range

$18.70-$23.70 per hour, based on a 20-hour workweek.



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