Level 2 Support Specialist

1 week ago


MoorestownLenola, New Jersey, United States TEKsystems Full time

We are seeking a highly skilled Level 2 Support Specialist - Desktop Expert to join our team. In this role, you will provide advanced technical support for desktop systems, ensuring seamless operations and resolving complex issues efficiently.

Key Responsibilities:

  • Provide top-notch support for Dell hardware and software solutions, including O365, Windows 10, and BMC Footprints.
  • Collaborate with internal teams to resolve technical queries and implement effective solutions.
  • Develop and maintain in-depth knowledge of desktop systems, software applications, and emerging technologies.
  • Meet or exceed daily ticket closure targets, with a focus on delivering exceptional customer service.

Requirements:

  • Expert-level experience in desktop support, with a strong background in O365, hardware, and software solutions.
  • Proven track record of delivering high-quality support, with a focus on customer satisfaction and technical expertise.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

What We Offer:

  • A dynamic and supportive team environment, with opportunities for growth and development.
  • Comprehensive training and certification programs to enhance your skills and expertise.
  • A competitive compensation package, with benefits and perks that reflect our commitment to your well-being.

Join our team and take your career to the next level



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