Technical Support Specialist for PCs

1 week ago


Raleigh, North Carolina, United States Worldwide TechServices Full time
Company Overview:

Worldwide TechServices stands as a premier provider of technology solutions and services on a global scale. Our expertise lies in delivering infrastructure and professional services to a diverse clientele, including leading technology firms, outsourcing companies, businesses, and individual consumers.

Position: Dynamic PC Support

The role entails engaging in the repair and troubleshooting of various client devices. You will be responsible for executing both basic and moderately complex diagnostic procedures for desktops and laptops, while providing exceptional customer service and directly addressing technical concerns with clients in a timely and effective manner.

Key Responsibilities:
  • Deliver customer support for assigned equipment
  • Respond to client inquiries with professionalism
  • Handle all service requests in accordance with established service level agreements
  • Achieve customer satisfaction metrics as specified
  • Complete necessary administrative duties and real-time reporting for each service interaction
  • Adhere to established policies and protocols for effective service delivery
  • Maintain control over assets and inventory
  • Document all activities accurately and promptly
  • Comply with safety regulations and guidelines
  • Additional responsibilities may be assigned as needed
  • Perform other tasks as required
Qualifications:

Education and Experience:

  • Technical school certification or equivalent experience (0-2 years)
  • Prior experience in customer service is advantageous

Certifications and Qualifications:

Maintain necessary OEM CertificationsFamiliarity with relevant software and hardwarePossess a valid Driver's License and reliable means of transportation

Skills:

  • Ability to articulate technical issues to clients
  • Capability to travel to client locations
  • Physical ability to lift and transport computer equipment weighing up to 50 lbs
  • Ownership of a basic repair toolkit is required

All information will be kept confidential in accordance with EEO guidelines.



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