PC Support Specialist
1 week ago
Worldwide TechServices stands as a premier provider of technology solutions and services on a global scale. We are dedicated to delivering infrastructure and professional services to a diverse clientele, including technology providers, businesses, and individual consumers.
Position: Dynamic PC SupportThis role encompasses a variety of responsibilities focused on the repair and maintenance of client devices. You will engage in fundamental and moderately complex troubleshooting tasks for both desktops and laptops, ensuring effective customer support while directly interacting with clients to resolve technical challenges promptly and accurately.
Key Responsibilities:- Deliver exceptional customer support for assigned equipment
- Address client inquiries with professionalism
- Manage all service calls in accordance with established service level agreements
- Achieve customer satisfaction metrics as specified
- Complete necessary administrative duties and real-time reporting for each service call
- Adhere to established policies and procedures for effective service delivery
- Maintain control over assets and inventory
- Document all activities accurately and in a timely manner
- Comply with safety protocols
- Additional responsibilities may be assigned as needed
- Perform other related tasks as required
Education and Experience:
- Technical school certification or equivalent with 0-2 years of relevant experience
- Prior experience in customer service is advantageous
Certifications and Qualifications:
Maintain necessary OEM CertificationsFamiliarity with relevant software and hardwarePossess a valid Driver's License and reliable transportationSkills:
- Ability to articulate technical issues to clients
- Capability to travel to client locations
- Physical ability to lift and transport computer equipment weighing up to 50 lbs
- Ownership of a basic repair tool kit is required
All information will be handled confidentially in accordance with EEO guidelines.
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