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Veterinary Client Service Representative

1 month ago

Salem, Oregon, United States Veterinary Referral Center of Central Oregon Inc Full time
Job Summary:

The Veterinary Client Service Representative plays a vital role in ensuring exceptional client experiences at the Veterinary Referral Center of Central Oregon Inc. As the first point of contact, this individual provides compassionate and professional service to pet parents, addressing their needs promptly and accurately.

This role requires the ability to multitask in a fast-paced environment while maintaining a calm and courteous demeanor, especially in emergency situations. The Client Service Representative supports veterinary teams by efficiently managing client communications, appointment scheduling, and accurate patient record handling.

The ideal candidate is customer-focused, detail-oriented, and possesses excellent communication skills. They must be comfortable working with a diverse group of individuals, including doctors, technicians, and assistants, and be able to handle stressful situations with professionalism.

Key Responsibilities:
  • Greet, welcome, and check patients into the hospital, providing a compassionate and professional experience.
  • Ensure the lobby is clean, organized, and comfortable for clients, offering drinks and snacks as appropriate.
  • Update and reassure clients on the status of patients during their stay.
  • Handle dogs and cats when needed for owners, technicians, and/or doctors.
  • Answer incoming phone calls, providing general information or forwarding calls to technicians or doctors as necessary.
  • Schedule appointments using a cloud-based medical records management system, ensuring accuracy and providing clients with basic information about their appointment.
  • Process and settle bills, handling financial transactions with accuracy.
  • Maintain accurate patient records, ensuring all contact information and medical history is up to date.
  • Perform administrative tasks such as photocopying, faxing records, and ordering supplies to support the overall hospital operations.
  • Maintain a positive attitude and professionalism, even in stressful or emergency situations.
  • Assist in managing client expectations and inquiries, especially during emergency situations, with empathy and professionalism.
Requirements:
  • Technical knowledge in a clinical setting acquired through apprenticeship, degree pursuit, or professional certification.
  • Minimum education requirement: high school diploma or equivalent.
  • Preferred: hands-on experience working in veterinary general practice or veterinary multi-specialty hospital.
Physical Demands:
  • Lift and carry up to 40 lbs.
  • Team lift and carry up to 150 lbs.
  • Apply common sense understanding to carry out instructions, deal with problems with concrete variables, and draw appropriate/accurate conclusions.
  • Ability to stand, walk, and move around the hospital for extended periods.
  • Frequent sitting, standing, bending, and reaching during tasks such as filing, handling animals, or working at a desk.
  • Manual dexterity sufficient to accurately work with small, delicate pieces of equipment or large heavy objects/containers/machinery.
  • Wear all protective gear including mask, gloves, gown, hairnet, safety goggles, etc.
  • Work within an environment that has high levels of animal sounds, bodily fluids that need disposal, and open wound management.
  • Tolerance for potential exposure to allergens, pet dander, and various cleaning or disinfecting products.
  • Frequent use of hands and fingers for typing, using phone systems, and performing administrative duties.
  • Visual acuity to read detailed information from computer screens and patient records.