Client Service Representative
1 week ago
As a Client Service Specialist at Umpqua Bank, you will be responsible for providing exceptional banking experiences to our customers by building relationships and offering appropriate products and services. This role involves processing customer account transactions quickly, accurately, and confidentially. You will perform cash handling functions, including deposits, withdrawals, cash advances, payments, transfers, and check cashing. Additionally, you will balance cash drawers and client service specialist transactions, learn basic knowledge of new and existing products and services, and discuss and access customers' financial needs to identify and offer appropriate products and services. You will also secure against loss by ensuring safekeeping of money in cash drawers and prompt accounting or transfer of funds, identify fraudulent activity, and read, understand, and follow all relevant SOPs. Furthermore, you will perform and support daily tasks that maintain the integrity of the branch, such as balancing ATMs, processing night drops, balancing negotiable instruments, processing returned mail, balancing credit card machines, monitoring lobby rate sheets and brochures, and supporting referral goals for the branch by focusing on and identifying and referring basic bank products to the appropriate business partner. You will also provide an extraordinary customer experience and perform other tasks as assigned.
About You:
We are looking for a highly skilled and experienced Client Service Specialist who possesses a High School Diploma or GED, some experience in customer service, and the ability to work in a fast-paced, cash handling environment. You should be able to maintain a professional demeanor at all times, possess strong organizational and time management skills, and be able to work effectively as part of a team. You should also be able to pass Client Service Specialist training programs, build relationships with customers and internal teammates, and perform repetitive finger, hand, and arm movements.
Workstyle:
This role is fully onsite.
Our Benefits:
We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00 to $20.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. We also offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
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