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Customer Service Ambassador

2 months ago

Jacksonville, Florida, United States SP Plus Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at SP Plus Corporation. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our parking facilities.

Key Responsibilities
  • Customer Service: Provide friendly and professional assistance to customers, responding to their queries and resolving any issues in a timely and efficient manner.
  • Parking Operations: Assist with the management of parking facilities, including monitoring parkers, handling transactions, and maintaining a clean and safe environment.
  • Team Collaboration: Work closely with our maintenance team to ensure that all common areas are clean and well-maintained.
  • Problem-Solving: Resolve customer complaints independently or with the aid of a supervisor, using sound judgment and effective communication skills.
  • Administrative Tasks: Count bank of revenue, make change for customers, and perform other administrative duties as required.
Requirements
  • Education: High School Diploma or equivalent combination of experience and education.
  • Experience: Experience with automated parking access control hardware and software, or a high aptitude for technology.
  • Availability: Availability to work flexible hours, including evenings, weekends, and holidays.
  • License: Valid state-issued driver's license with a current address and acceptable driving record.
Working Environment

The work environment is fast-paced and dynamic, with moderate to loud noise levels and exposure to extreme temperatures. The successful candidate will be able to adapt to changing circumstances and work effectively in a team environment.

What We Offer

As a valued member of our team, you will have the opportunity to work for a leading provider of parking and transportation solutions, with a strong commitment to customer service and employee development. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.