Customer Experience Ambassador

3 weeks ago


Jacksonville, Florida, United States RaceTrac Full time

Job Overview:

RaceTrac is a dynamic and rewarding place to work, offering a competitive salary of up to $15.50 per hour for select locations and shifts. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador.

Job Responsibilities:

As a Customer Experience Ambassador, you will be the face of our company, providing exceptional customer service and exceeding guest expectations. Your primary responsibilities will include:

  • Efficient Transaction Processing: You will be responsible for processing customer transactions at the cash register or self-checkout stations in a timely and efficient manner, while also suggesting products that complement purchases.
  • Building Positive Relationships: Foster strong relationships with coworkers and guests by being friendly, approachable, and professional in all interactions.
  • Providing Elevated Guest Experience: Deliver a courteous, frictionless, and elevated experience for our guests by communicating respectfully and maintaining a consistent team-oriented attitude.
  • Addressing Guest Concerns: Address and mitigate guest concerns with a sense of urgency and involve managers as needed to ensure a positive outcome.

Food Safety and Handling:

As a Customer Experience Ambassador, you will also be responsible for adhering to all food safety regulations, including those related to food handling and preparation. This includes ensuring that all food and beverage offers are available, cleaning food preparation areas and equipment to RaceTrac standards, and maintaining a clean and hygienic environment throughout the store.

Cleanliness and Organization:

You will play a critical role in ensuring the store is clean and fully stocked to provide an elevated guest experience. This includes cleaning inside and outside of the store, stocking shelves and coolers, and taking inventory on shelf items. Your attention to detail and commitment to cleanliness will be essential in maintaining a positive and safe environment for our guests and employees.

Qualifications:

To be successful in this role, you will require:
  • High School Diploma or Equivalent: A high school diploma or equivalent is required, with some college coursework or a degree in a related field preferred.
  • Previous Work Experience: 1-2 years of work experience, preferably in a high-volume, guest-focused, transactional environment.
  • Initiative and Adaptability: The ability to take initiative, work effectively in a fast-paced environment, and adapt to changing circumstances is essential.
  • Physical Demands: The ability to lift up to 50 pounds and repeatedly bend, stand, and reach while on the job is required.

Benefits:

RaceTrac offers a competitive salary, opportunities for career advancement, and a dynamic and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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