Customer Service Ambassador

3 weeks ago


Jacksonville, Florida, United States McDonald's Full time

Job Summary:

We are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a positive and welcoming environment for our customers, ensuring that their experience is exceptional from start to finish.

Key Responsibilities:

  • Greet customers and communicate with them while ordering
  • Offer help with using the ordering kiosks
  • Provide assistance to customers in need of extra help
  • Check with customers once they have their food to ensure they are satisfied or if they need anything else
  • Ensure kids receive a kid treat
  • Handle any customer concerns
  • Communicate with the restaurant team to provide feedback and recommendations

Requirements:

We are looking for someone with an outstanding attitude, a willingness to learn and grow, and the ability to excel in a fast-paced team environment. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply.

What We Offer:

  • Competitive pay
  • Medical, dental, and vision coverage
  • 401k with matching contributions
  • Paid time off equal to 2% of gross earnings
  • Unpaid Leaves of Absence
  • Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
  • Discount programs
  • Free meals/meal discounts

Equal Employment Opportunity:

McDonald's Corporation and McDonald's USA, LLC are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact us if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at McDonald's.

COVID-19 Safety:

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety of our customers and employees in our restaurants across all communities. We are following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick.



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