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Client Relations Specialist

2 months ago

Raleigh, North Carolina, United States FastSigns Full time

Position Overview:
We are seeking a dedicated Customer Service Representative to enhance our client interactions.

Key Responsibilities:

  • Serve as the primary liaison for clients through various communication channels including in-person, email, and phone.
  • Employ consultative selling strategies to provide tailored product suggestions.
  • Identify and connect with prospective clients through diverse outreach methods.
  • Track and manage potential leads across multiple platforms.
  • Promptly follow up on new inquiries and referrals.
  • Effectively handle pricing and proposal documentation.
  • Complete essential paperwork and project-related tasks efficiently.
  • Keep clients informed about their order status and any scheduling updates.
  • Maintain an orderly and inviting retail space.
  • Assist the center manager with various operational tasks as needed.
  • Conduct market analysis and address customer concerns.
  • Foster strong relationships with internal support teams.
  • Adhere to company policies and uphold ethical standards.
  • Ensure client satisfaction through follow-up communications post-order.

Additional Duties:

  • Engage in marketing initiatives and assist with the collection of account receivables.
  • Coordinate shipping timelines and support production activities when necessary.

Work Environment:
Standard office setting with light manufacturing tasks. Reports directly to the franchise partner or center manager.

What We Offer:

  • Consistent Monday to Friday work schedule.
  • Paid holidays and time off.
  • Potential for part-time employment for suitable candidates.

Compensation: $16.00 per hour

At FASTSIGNS, you will have the opportunity to apply your expertise and discover new avenues for growth. With a broad network of locations, competitive compensation, and ongoing training, advance your career with us.

For more information, please explore the available job openings at FASTSIGNS centers. Note that this franchise operates independently, and all hiring decisions are made by the franchisee.