Program Operations Coordinator

3 weeks ago


Chicago, Illinois, United States OnYourMark Education Full time
Job Title: Coordinator of Program Operations

About OnYourMark Education

OnYourMark Education is a pioneering virtual tutoring service dedicated to providing individualized early literacy instruction to early elementary students. Our mission is to ensure that students learn to read by 3rd grade, and we believe that spreading an understanding of the science of reading can be transformative for tutors, teachers, children, and families.

Job Summary

We are seeking a highly organized and detail-oriented Coordinator of Program Operations to join our Program Team. The successful candidate will support the Manager of Program Operations in managing the systems required for the Program Team's successful program launch and provide ongoing support for tutors and students.

Key Responsibilities

  • Support the implementation and maintenance of all tech platforms required for programming, including tutoring and schedule platforms, curriculum platforms, and substitute shift support.
  • Coordinate daily substitute needs to ensure 100% of our tutoring sessions have coverage.
  • Review tutor records and student data for accuracy.
  • Track and verify tutor hours in tutoring, coaching, and PD sessions to ensure accurate payroll.
  • Collaborate with the Manager of Program Operations to ensure strong and efficient program implementation.

Requirements

  • Track record of balancing multiple work streams with high levels of success.
  • Process-oriented with strong project management skills.
  • Top-notch attention to detail, even when moving quickly and managing multiple streams of work.
  • Data entry and experience manipulating large data sets with Excel/Google Sheets.
  • A customer-service orientation when supporting an array of stakeholders.
  • A strong sense of possibility and growth mindset.
  • Love for the building process, operating in ambiguity, and creative problem-solving.
  • Belief that there is no job too big or too small for any teammate in a start-up.
  • Center diversity, equity, and inclusion of experience, thought, and action in all areas of work.

Benefits

Our work is fully virtual, and offices are based out of a home office, anywhere in the U.S. Some travel may be required. OnYourMark offers a competitive benefits package, with expected compensation at or around $55,000 – $65,000 annually, commensurate with experience.


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