Commercial HVAC Service Manager

5 days ago


Ashburn, Virginia, United States National Guard Employment Network Full time
About this Role

We are seeking an experienced Commercial HVAC Service Manager to lead our Commercial Service team in Ashburn, VA. As a key member of our organization, you will be responsible for growing the market share of our Commercial Service business and driving revenue and margin targets.

Key Responsibilities
  • Forecast, monitor, and document financial performance against plan
  • Coordinate, prioritize, and resolve issues encountered by a more experienced team
  • Optimize the usage of manpower, standard time, equipment, and energy of more experienced team
  • Escalate critical/complex issues that will impact the business
  • Manage more experienced team according to established programs and objectives
  • Quality Issue Management
  • Contact customers, collect feedback, and establish and maintain good relationships with customers
  • Respond to key customer complaints and carry out customer satisfaction investigations to ensure establishment of appropriate improvement plans
Requirements
  • 2+ years of experience in the Commercial HVAC industry
  • 2+ years of experience managing/leading a team of technicians
  • High School diploma or GED
  • Must have a valid Driver's License
Preferred Qualifications
  • 2+ years of service management experience in the Commercial HVAC industry
  • Working knowledge and understanding of commercial HVAC systems
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate ServiceMax, ERP, and other business applications


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