Commercial HVAC Service Manager

6 days ago


Ashburn, Virginia, United States Carrier Full time
About Carrier

Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our diverse workforce is dedicated to delivering exceptional services that make a difference in people's lives and the planet.

Job Summary

We are seeking an experienced HVAC Commercial Service Manager to lead our Ashburn, VA location. This role has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business.

Key Responsibilities
  • Forecast, monitor, and document financial performance against plan
  • Coordinate, prioritize, and resolve issues encountered by the team
  • Optimize the usage of manpower, standard time, equipment, and energy
  • Escalate critical/complex issues that impact the business
  • Manage the team according to established programs and objectives
  • Quality Issue Management: contact customers, collect feedback, and establish good relationships
  • Respond to key customer complaints and carry out customer satisfaction investigations
Requirements
  • 2+ years of experience in the Commercial HVAC industry
  • 2+ years of experience managing/leading a team of technicians
  • High School diploma or GED
  • Valid Driver's License
Preferred Qualifications
  • 2+ years of service management experience in the Commercial HVAC industry
  • Working knowledge and understanding of commercial HVAC systems
  • Technical aptitude with knowledge of local building codes and ability to use resources to develop solutions
  • Good computer skills: knowledge of and proficiency in common office applications


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