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Commercial HVAC Service Manager

2 months ago

Ashburn, Virginia, United States Carrier Full time
About Carrier

Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our diverse workforce is dedicated to delivering exceptional services that make a difference in people's lives and the planet. We strive to revolutionize industry trends and make modern life possible.

About the Role

We are seeking an experienced HVAC Commercial Service Manager to lead our Ashburn, VA location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business. The Service Manager will oversee field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects, exceeding customer expectations and meeting revenue and margin targets.

Key Responsibilities
  • Forecast, monitor, and document financial performance against plan.
  • Coordinate, prioritize, and resolve issues encountered by a more experienced team.
  • Optimize the usage of manpower, standard time, equipment, and energy of more experienced team.
  • Escalate critical/complex issues that will impact the business.
  • Manage more experienced team according to established programs and objectives.
  • Quality Issue Management.
  • Contact customers, collect feedback, and establish and maintain good relationships with customers.
  • Respond to key customer complaints and carry out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Requirements
  • 2+ years of experience in the Commercial HVAC industry.
  • 2+ years of experience managing/leading a team of technicians.
  • High School diploma or GED.
  • Must have a valid Driver's License.
Preferred Qualifications
  • 2+ years of service management experience in the Commercial HVAC industry.
  • Working knowledge and understanding of commercial HVAC systems.
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate ServiceMax, ERP, and other business applications.
Equal Opportunity Employer

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.