Senior Process Excellence Leader

2 weeks ago

Nashville, Tennessee, United States Amazon Full time
About the Role

We are seeking an experienced leader to own and drive stakeholder development and performance across the Amazon Extra Large (AMXL) network. This high-visibility role requires a strong record of achieving results and driving process improvements.

Key Responsibilities
  • Partner with XLSC program stakeholders to drive network standardization and develop solutions for gaps in the standard work process.
  • Seek to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind executive-level decisions.
  • Work with Field Operations to improve knowledge and safety, quality, productivity, and identify growing trends.
  • Oversee gaps between teams, processes, and systems, helping teams reduce exposure to classic failure modes.
  • Solve vague, complex problems and proactively identify and mitigate risks.
Requirements
  • 2+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Preferred Qualifications
  • Master's degree, or MBA in business, operations, organizational development, instructional design, or related field.
  • 5+ years of experience driving process improvements.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,300/year in our lowest geographic market up to $189,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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