Senior Operations Manager

4 weeks ago


Baton Rouge, Louisiana, United States SASSO Full time
Job Overview

We are seeking a highly skilled and experienced Operations Manager to join our team at SASSO. As a key member of our agency, you will be responsible for overseeing the day-to-day operations, ensuring the smooth execution of projects, and driving business growth.

The ideal candidate will have a strong background in advertising, marketing, and communications, with a proven track record of success in managing teams and projects. You will be responsible for managing HR responsibilities, leading recruitment and hiring, undertaking administrative tasks, and providing accounting support.

As a Senior Operations Manager, you will be expected to work closely with our leadership team, department heads, employees, and vendors to ensure the success of our clients. You will be responsible for interpreting and presenting data analytics, forecasting improvements and modifications, and staying up to date with emerging technologies and trends.

Key Responsibilities:

  • Manage HR responsibilities, including employee hiring, training, conflict mediation, and annual/quarterly review process
  • Lead and execute recruitment and hiring, including job posting, resume collection and management, applicants and interviews, background checks and references
  • Undertake administrative tasks, including ordering supplies, establishing cleaning schedule, planning company events, and maintaining office equipment and contracts
  • Provide accounting support, including handling invoice fulfillment, billing, monthly management, forecasting, and vendor and resource procurement/negotiations
  • Meet deadlines, direct workflow, troubleshoot problems, attend client meetings and conference calls, and report activity and coverage
  • Ensure the profitability and growth of client accounts

Requirements:

  • 3-5 years of experience and background in advertising, marketing, and communications
  • Bachelor's degree in Mass Communications, Business Administration, or Marketing
  • Experience in professional client relationship management
  • Excellent written and oral communication skills
  • Commitment to working in a team-based environment
  • A keen attention to detail and budgetary restraints
  • Full awareness of creative processes and techniques – including digital platforms
  • Strong strategic, analytical, and organizational skills and ability to plan at a senior level
  • A proactive attitude as well as a willingness to learn and take initiative
  • The ability to work under pressure and tight timelines and assimilate large quantities of information quickly, while maintaining attention to detail, drive, and flexibility
  • Resilient and solutions-oriented when presented with challenges
  • Ability to travel, if/when necessary, as needed
  • Ability to communicate confidently and knowledgeably on a variety of subjects
  • Ability to plan, participate, and attend events, production shoots, meetings, and any other necessary agency functions
  • Utilizes tools such as Cision, Workamajig (CRM), Harvest, Dropbox, Google Docs, Slack, Keynote, and others
  • Proficient use of Microsoft Office Products (Word, Excel, etc.)
  • Ability to update and modify Adobe Suite Product applications such as InDesign
  • Logging of hours/time

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